FREQUENTLY ASKED QUESTIONS

OnHerCam Membership
Answers about your OHC Membership

What do I get when I sign up to OnHerCam.com? - Show Answer

By becoming an OnHerCam.com member, you'll be able to participate in free text chat with all our models for Free... AND YOU DON'T EVEN NEED A WEBCAM! You can view private model photos, get email notifications when your favorite models come on and get notified when we give out FREE CREDITS! Once you purchase Credits at OnHerCam, you will be able to join OnHerCam's Live Video Chat (Private and Discount Hour), view and download OnHerCam Extras (where available), as well as gain access to the OnHerCam models private profile galleries.

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Do I need a webcam to enjoy Live Video Chat? - Show Answer

NO! YOU DON'T NEED A WEBCAM to Video Chat. Our Flash Player does all the work for you. If you have a webcam and you want to have a face-to-face (cam2cam) session with an OnHerCam model, you can simply choose to show your webcam anytime during a Private Live Video Chat session. This feature is unavailable in Free and Discount Hour modes.

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Do you protect my privacy? - Show Answer

When you enter a Performer Chat, the only person that can see you is the model, and even then, only your screen name. Your privacy will remain intact. Your payment details and IP address are never seen by the performer. Our Site Policy Terms are Located Here. Epoch and Sentry Payments are reliable and secure third-party processors handling all payment information. We don't keep records of your credit cards submitted, and their secure system manages all processing.

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I always see Promotions at OnHerCam. How do I keep informed? - Show Answer

All of our promotions can be found be keeping in touch through our Forums. Special deals, nightly events, and chances to win Free Credits can be posted. Start by taking a look at our current Contests Forum. Sometimes model do their own special nights. Subscribe to our Model News Blog and get special events from the models themselves. We also have our Twitter, a great place to get involved and meet our models by chatting on the side.

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Does OnHerCam have a Twitter Page? - Show Answer

Definitely. Our page is located at http://twitter.com/onhercam/.

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Can I see OnHerCam with my Mobile Phone? - Show Answer

Only our Twitter page is mobile at this time. For more information, see Twitters mobile page: http://help.twitter.com/forums/10711/entries/14014.

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How do I sign up? - Show Answer

Signing up takes less than 1 minute. You'll be asked a few details about yourself for registration purposes, but no information will be made public. OnHerCam.com respects your privacy. Once you register for membership, you'll be ready for Free Chat. Visit our Registration Page.

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How do I increase my Daily Spending Limit? - Show Answer

To request for an increase in your daily spending limit, contact our Live Support: http://www.onhercam.com/livehelp/ or email us at admin@onhercam.com, and we will be able to review your account to increase your limits.

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Webcam Experience
Answers about the webcam chat features

What are Extras? - Show Answer

Extras are content that our OnHerCams models provide via OnHerCam.com for Members to view and download. This allows Members to review Live Video Chat sessions that they have had with an OnHerCam model, download hot pictures to their computers, or even download content to their mobile device. Pick your favorite OnHerCam model and enjoy them anytime, anywhere!

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What is a Recorded Chat? - Show Answer

OnHerCam Recorded Chats are recorded by a OnHerCam models while they are performing for a Member in Private Live Video Chat or Discount Hour modes. Recorded Chats only record the OnHerCam model during the session, essentially creating a hot video of the OnHerCam model. The Recorded Chat is then uploaded to the OnHerCam model's profile Extras and is available for Members to view, whether the OnHerCam model is online or not. Please note that each model independently chooses the Credits per minute cost that they charge for a Member to view a Recorded Chat.

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Is this really Live? - Show Answer

Yes! When you enter our Performer Chats, you communicate directly with the model. Get to know them and get involved in the chats! All in REAL TIME!

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How do I start Free Chat? - Show Answer

You don't need anything but your browser to Chat for Free - no special hardware, no special software. Once you Sign Up, just click on the profile photos for one of the Online Models and Enter their Chatroom.

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How do I start Cam2Cam? - Show Answer

Visit this Cam2Cam tutorial.

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Billing Information
Billing inquiries, credit card or debit processing, cancel a membership

How do I cancel my OnHercam VIP membership? - Show Answer

What are Credits? - Show Answer

Credits are our site currency. Simply, 1 Credit = US $1.00. There are no hidden costs, integrated fees, or otherwise with our Credits packages. If you want a 50 Credit package, it will cost you US $50.00. Nothing more!

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What will show up on my credit card statement? - Show Answer

Our processors are completely discreet and you will be charged under the name "TOPMEMBERSVC.COM, 866-886-9995", "LIVEHELPSVC", "EPOCH", or "WEBBILLING" depending on the processor and currency you choose to deposit in.

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I deposited credits but I didn't get them. Are they still coming? - Show Answer

Every transaction is logged by both our servers and the processor. Occasionally there may be a delay in the message from our processor back to us. This is nothing more then lag on the Internet. If there are any issues, contact Live Support here: http://www.onhercam.com/livehelp/.

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Technical Support
Report website issues or looking to contact support

Who are the Managers? - Show Answer

The OnHerCam.com Chat Managers are experienced managers that are always available. They are online and ready to interact with you through our Live Help or our Forums. Forward us your questions, your technical issues, or just see when our big next promotion is so you can WIN some FREE CREDITS!

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What are Tips? - Show Answer

Tips are a way for you to show appreciation to your favorite OnHerCam models. You can make requests to get a model to do something special for a Tip or you can randomly give them out. It's your choice. We also allow any amount to given. So, you decide exactly what you want to give!Tips can be given in any mode of Live Video Chat, INCLUDING Free Live Video Chat!

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How do I use the Flash-based Live Video Chat platform? - Show Answer

Flash-based Video Chat is guaranteed to improve video chat speed, picture quality, and will ultimately offer opportunities for fantastic new Flash-based features. In order to use Flash Video Chat, make sure you have downloaded the video component and that you are compatible with Adobe Flash Player 10 or later.

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Who can I contact if I need more help? - Show Answer

You can contact our Live Support: http://www.onhercam.com/livehelp/ or our Managers through our Contact Form: http://www.onhercam.com/support/. Our Forums are also available anytime to answer all your questions.

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